When you put systems in place in your business, you do two things at once. First, you give yourself a break. You offer yourself a fail-safe, something that you can rely on in the event of your brain’s mutiny – occasionally, this happens to everyone. The second thing you accomplish is provide a plan to create that “wow” moment for your client. You don’t have to find a way to make it up as you go along because it should already be built into the system for you. No thinking is required after you have it in place because the thinking has already been done when designing the system.
Keeping this in mind, ask yourself how systemized is your organization? Can your procedures be more streamlined without any margin for interpretation?
Ken Goodfellow
Coach Ken International