Communication is one of most important things in life, and yet too often we believe that just because we shared something with someone that they have received and understood it. This creates an illusion; statistically, this illusion has proven time and time again to be our Achilles heel. You have to stay sharp in your communication to see successful results for all respective parties. Learning how to adjust your tone of voice and body language cannot be overstated – be direct and never forget to inspire at every turn. Taking a step back to assess whether true communication has taken place is key in achieving the desired outcome.
Ken Goodfellow
Coach Ken International