As a leader, it’s critical that you protect the optimism of all team members, whether it’s your agents or your administrative staff. When challenges arise, the first course of action is how to reframe the situation as an opportunity to overcome and grow. Never let a bad situation influence the collective consciousness of your team members. There’s always a more pleasant and productive way to look at challenging circumstances.
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It isn’t easy, that’s for sure, especially if people in your organization tend to default to a doom and gloom way of thinking. But if you help someone change their mindset from negative to positive, you can transform their life. The healthy middle ground between mind-numbing positivism and doomsday dan is a place called authentic optimism. Understand the true nature of a challenge while taking positive action to overcome it.
Ken Goodfellow
Coach Ken International